Hi Tymit Community,
I have an update on the card issues we’ve been having today.
Before I jump in to the changes, here’s a little bit of a recap.
You may remember we got in touch not too long ago about some changes at Tymit.
(You should have got an email on either the 6th or 20th of November).
We told you about how we’d be moving to a new card issuer and processor soon, and that you’d be getting a new Tymit card in the post.
We decided to make these changes after our original issuer, Wirecard, was told to stop operating by the regulator. Like lots of other companies, we put a plan in place to move away from Wirecard.
Today, for reasons outside our control, we’ve had to speed up that process. And that’s why you’ve been having trouble using your Tymit card.
We’re working hard to make the change as quick and smooth as possible, but we’re sorry for any invconvenience and we’d like to thank you for your patience while we get it sorted.
I have a few updates on your card and how you can use it:
We’ve already issued you with a new virtual Tymit card
You can access it in the app, it’s already active and you can use it online like you would any other card.
We’ve just sent you a new physical Tymit card
This will replace your current Tymit card. You should get it over the weekend or early next week at the latest. If you save your new virtual card number on any devices or online, these details will have to be updated with your new physical card number.
Your current physical card won’t work anymore
Please make sure to carry a back-up card until your Tymit card arrives.
Let me know if you have any questions and I’ll do my best to answer them.
And from everyone on Team Tymit - thanks again for your patience.