Can't make payment!

Help Bug Reports
#1

Hi

I have gone to pay my bill by clicking PAY BILL.

This takes me to a window which says - How do you want to pay?

But the option to CHOOSE is faded out and I can’t go any further. I have deleted the app and redownloaded. But the problem is still there.

I have raised a ticket with support but they just sent me details about how to do it - which I already know. I sent them a screenshot, but they don’t appear to have read the messsage. I have just gone back to them again, to ask for help, but not heard anything back today.

I am really worried my payment is going to be late and I will get a default on my credit report.

Has anyone had this issue and do you know how to resolve it? Does anyone know where I can find the bank details to pay the bill manually from my account?

Thanks and kind regards

#2

First time paying Tymit?

If not you should be able to locate the sort code & account number from your previous payment along with your unique reference (doesn’t change but is unique to your account).

Then just bank transfer the amount owing.

#3

Yes I am a new client - this is my first payment

#4

Hi @5lowL0rus :wave:
Welcome to the community.

Let me look into this for you - i’ll try to get an update for you quickly :slightly_smiling_face:

1 Like
#5

thank you I really appreciate it.

2 Likes