Can't verify identity

Hello I’ve signed up and downloaded the app but when I scan my ID and take a selfie to confirm I’m getting the message "there was a problem try again later’

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Can you reach out to support@tymit.com for help? :slight_smile:

It may be quicker than seeking support here as this forum is mostly current users.

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There was a similar issue a couple of days ago that was preventing sign-up at the photo verification stage.

Hopefully Tymit are aware of the issue already.

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Perfect thank you guys I’ve been looking for the support email for the last 20 mins

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No problem. Welcome to the community @Ade :wave:

Same for me, just cannot verify photos or documentation. Contacted support and was told to wait for an app update. Got the latest update yesterday and this fails to work. Please Tymit what’s the solution?