On Friday evening/Early hours of Saturday morning, I, unfortunately, had my phone and wallet stolen. It took me 6 hours to get home and only then was I able to access a computer. After shutting all my bank cards down, I was seriously surprised to find out it’s impossible to lock/deactivate your Tymit card without having access to a mobile phone.
After managing to find and set up an old phone I had and regaining access to the app, I managed to change my code and lock the card. However, the thieves still managed to rack up a seriously high amount of credit. After being seriously distraught, worried and confused, I tried contacting Tymit for advice and after leaving several messages as well as emails I still have not had any response.
Has anyone here had any sort of luck with Tymit’s CS? I’m seriously, seriously worried about the debt they’ve racked up to the point that I’m struggling to sleep and you would think that they would have someone on the phones or emails ready to respond to such a serious matter. I go on holiday in two weeks and I really would like to iron this issue out ASAP and get a new card, if even at all possible.
Also, some feedback to Tymit, create some sort of online portal, please! What are people meant to do if they get their phones stolen and have 0 back-ups?