She responded via message 3 days ago.
Told me that I’d be contacted that day or the latest the following day, neither happened and still hasn’t.
Empty promises, or rather lies.
I opened the account in September, got asked for ID which I supplied.
Hadn’t used the card, didn’t even make any payments with it - the card wouldn’t activate.
I complained, and in retaliation they responded telling me they wanted my ID again, keeping in mind less than 4 weeks since I provided it before.
No bank or credit provider asks for ID twice in 4 weeks, yet they claimed it was compliance and required by law - incorrect, KYC checks don’t happen every few weeks.
I told them to close the account, then someone called Dana, whom clearly hasn’t a clue, asked me for ID again even though Fedi closed my account and raised my complaint.
Now radio silence.
Tymit is a joke and I’d be very careful using them - what have they done with my previous ID documents?
I could save the ID and submit the same photo, this does not prove identity nor KYC - I’m on the ER, card sent to my address, and I was a previous customer last year during Beta and they even admitted they knew that as I used my same details.
They didn’t like me complaining my card wouldn’t activate, they claimed it was active and closed the ticket - I told them again it wasn’t then they ask for ID 3 and a half weeks after the previous time.
I strongly suggest someone from management, CEO office contacts me pretty quickly, or I take this further and start legal action along with SAR Tymit to see what rubbish they have on the database about my account.
I expect compensation, I want compensation, I want the search carried out and account off my credit file as now this would damage it, a card open less than 4 weeks!
I want my details erased under GDPR/DPA and I want a full apology.
If I get any less expect me to take this to small claims for the inconvenience and any lose this causes me on my credit report, I’m not messing here.
I also publicly expose this trash can company across my socials which I have over 100k combined across various platforms.
Fedi, you are a liar and I have the proof right here where I post it to show you are, latest by Friday, Saturday now and still not a peep from complaints or anyone for that matter - which conveniently are closed now it’s the weekend.
Finally, another day closer to this going to the FOS with or without your response, and I take great pleasure in costing Tymit the £750 that FOS charge, a few less coffees for sitting writing trash you can’t back up