Credit Balance on Card?

Hello,
Does anyone here have an experience of how a credit balance on the card is handled? Purchased a phone on the card and 2 days later I was offered a 0% money transfer on a different card so I used that to pay off the Tymit card.
Well now I am in the position that I have to return the phone due to a fault and the refund will be processed on the Tymit card putting it into a credit balance.
I have left a message for the support but just wanted to check here if anyone has experienced this.
Thank you in advance.

Hello
I was bought from aliexpress through tymiy card and i cancel it the refund normaly land in my tymit account

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Hi @arkadsk and welcome to our Community! :wave:

Apology for delayed response on this but I can confirm that if you received a refund from the merchant, the funds will be applied to your Tymit account against the current open bill at the time.

If you wish to apply your refund against the specific purchase, please get in touch with our customer support team as soon as possible so we can advise what can be done there.

If the refund takes your total balance into credit, we’ll refund this to your bank account.

Let me know if you have any questions! :slightly_smiling_face:

Data point: I got a significant refund last week for a cancelled event (booked many months ago), putting my account in credit by about £1500. I used Livechat in the account and it was dealt with immediately, with the balance in my current account within 10 minutes. Given the hassle I’ve had with refunds of credit balance on other fintech credit cards, I was impressed with the efficiency that this was dealt with by Tymit.

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Thank you for sharing your recent experience :blush: really glad to hear that our customer support team resolved this for you that quickly