Hello @Alastair-PM, How ya?
Last Year As Promised, You said You would post a update concerning Tymit reporting to other CRA in the New Year we in Jan 2022, I guessed you forgot I have decided to follow it up instead I look forward to your response
Tymit had all the good will that one can offer as a customer, after a long time they still getting the basic stuff wrong. Olatunde1 is NOT wrong for asking for adequate service for his tenner a month for the booster, regardless of the Christmas holidays.
It was more of the “I guess you forgot” as though an update was due 1st Jan 2022. People are busy and one person’s £10 a month doesn’t dictate the priority an entire business should give to their time.
Frustrating sure, but it sounded somewhat passive aggressive to say “I guess you forgot” because on only the 5th working day of the new year, there hadn’t been an update.
Agree with the complaints here. My personal impression is that Tymit is currently continuing to lag way behind the competition on delivery of important updates, features, and bug fixes. Some examples off the top of my head:
-Display issues in the existing Android app (> 1 year)
-‘New design’ app release on Android
-Booster reporting to all 3 CRAs
We all know that it is the norm in the software industry to overrun target dates by a long shot, but with Tymit, the delivery timeline so far seems somewhat indefinite. When we expected the new app at the end of last summer, many users expressed serious doubt that this would materialize. At the time, I thought perhaps they were being a bit too harsh or too cynical about it. It now seems to me that they were justifiably right and I was wrong.
Yes, it is barely the beginning of the year and some people have just come back to work, but I do not think the sentiment shared by many here is off or unfair. Still rooting for Tymit like many, but NewUser put it so well regarding the user base running out of goodwill
We’re working hard to deliver reporting to all 3 CRAs and it’s a live ongoing project. We’ve had multiple internal meetings this week and conversations with the other 2 bureaus. The complexity is mainly in the fact that we need to do a tech refactor and improve the way reporting is currently done (making it easier to review/amend files before they’re sent, making it easier for customers to dispute something incorrect on their file etc).
We appreciate your patience and hope to have some concrete results to show soon.
I am in the same situation - no Tymit account on the Experian report. I reached out to them and they were quite quick to get back to me. They had the wrong address and told me it may be the reason for this. I will keep an eye on the next report.