We have identified a critical issue that is causing some purchases made on the Tymit card to be incorrectly declined. The issue is affecting selected merchants, including PayPal and Amazon (amongst others).
Some of these declined transactions may appear as “cancelled” purchases in your account. In other cases they may show as “refunds”, incorrectly crediting your account in your favour. These “refunds” will shortly turn into “cancelled” purchases as we fix this issue. We can assure you that in either case your account will not be negatively affected.
The source of the issue has been identified and our team are working at full speed to fix this problem asap. We will come back to you as soon as we have more information on when we can expect the fix to be completed.
Please accept our sincere apologies for the inconvenience caused. At Tymit we are all on a mission to provide you with more transparency, control, and peace of mind than traditional credit cards. And we know that we failed you today. Rest assured that myself and the rest of the Tymit team will not rest until we have fully delivered on that mission. We deeply value your support and understanding on our journey to reaching this goal.
Martin, Founder & CEO