I don’t really understand how the app works. I spent £682. Ive paid off £340. If I ask for outstanding balance is still says £682? But it also says £3488 of £3500 left to spend. It’s all so confusing and doesn’t fill me with any confidence that I’ll pay the right amount off. Has anyone else noticed these irregularities?
I’ve had issues, I think it corrects itself on the 1st of the month, and any extra payments made over the asked amount are deducted off the following month, it is confusing.
Glad I’m not the only one! Hopefully they simplify things over time
Hi @tom1 sorry to hear you’ve had some confusion with the billing on your account. We’re working with customers to improve how display outstanding balances and payments in the app and this kind of feedback is invaluable to help us achieve the product updates we need
If you have any concerns specific to your account, please reach out to a member of the support team either through the in app chat or on email@example.com and they’ll be more than happy to help.
Similar thing here. I accidentally (fat finger syndrome) paid 5p too much for my February bill and the extra 5p has been added as a payment towards my March bill. That’s not the problem, though - the problem is that the large number at the top of the main screen shows the correct balance, but the amount it tells you to pay for March doesn’t take into account the 5p already paid.
i.e. balance on the main screen is currently £4.40, but anywhere in the app that you can settle your account, it’s asking for £4.45.
I sent this in to support at the weekend:
Hello. Just wondered if I could have some help. I’m really confused about how payments have been applied to my account and how much I have left to owe.
Since opening my account I have spent £682. I have also payed off £442 onto my account. Which should leave a total outstanding balance of £240.
Nowhere in the app can I see this. When I look at total outstanding it gives me a figure over £400. My March payment says I owe £130 and my April one £230. If I payed both these then I would be paying off more then I owe?
I’m trying to get a handle on whether these are just bugs with the app because it’s just new? Or does it not update in real time as payments are applied? I understand the concept of how the card works with splitting payments but I should also be able to make extra payments over and above this without confusing the app surely?
Just to see what would happen, I paid off the balance of £4.40, so now the balance on my account is £0.00. However, it still says the March bill is £4.45, due by the 7th April. If I choose the option to “Payoff all balances now” on the user profile screen, it says the total outstanding balance is £4.45.
Tymit need to sort out silly bugs like this as they will no doubt be very confusing when larger amounts and installments are involved.
Exactly the same here, after speaking to support I believe the workaround currently is to ignore the payoff balance amount if you have made early payments and as the balance is paid by bank transfer to just pay the balance on the main screen which updates in line with the extra payments. The other balances update at the start of the month, at least this is what I did and it seemed to work fine. I do however pay my balance off in full each month so I have no idea how this would work with grouping transactions together and paying monthly instalments. I agree it’s all very confusing but I’m sure this is something they’ll be working on to rectify soon.
I’m getting very confused by the amount I need to pay this month.
At the start of the month it said my April bill was £100 (for example).
I used the card for £150 and spread the cost over three months. If I go into this transaction it says £50 a month from May 1st.
My bill for April has gone up by £50 to include the first instalment of the new purchase, so it’s not starting from May 1st.
I set up a scheduled payment, but I keep having to amend the value if I use the card that month.
I wouldn’t bother trying to work it out! I’ve given up now. Whole thing makes no sense and when I talk to anyone from support they don’t even seem to know how it works or what I owe. One part of the app says one thing and another says something completely differently. I think the basic gist is that the app only works if you don’t make any additional payments. If you do then the whole thing gets confused and none of the numbers add up. I talked to support and they didn’t even seem to know my total amount owing!
I’m going to let it tick over into may in the hopes it resets and I actually get some sense out of the app as to what I owe in total and get my account closed.
This was my experience, too. If I made an extra payment it just threw the whole thing out of kilter. Also, support had to keep crediting my account for the pending card authorisation transactions that I was being charged for because the credits kept dropping off the account.
I’ve now closed my account. I may come back later on when their systems have matured.
I’m sticking with them. I do like the 3 months interest free payments feature, but hopefully we’ll see some app updates soon to help make these things clearer.
Glad I’m not the only one experiencing this!
I’ve spent two weeks messaging back and forth with the support team and still haven’t got an answer to why my balance isn’t showing correctly. In the end I just sent the money to clear my full balance based on what I’ve spent, but still can’t close my account because the balance is still showing incorrectly.
The concept behind Tymit is excellent, but the execution is terrible.
Yes I’m afraid that this has been my experience to - senior management need to get a grip before the venture capital funding runs out!
The only thing I can think of is that like Monzo some of the development staff (I wonder how many Tymit have?) May be on furlough due to Coronavirus…
My vote for their future success would be for themm to show far more openness and transparency about their future plans!