I’ve reached out to Tymit Support on this one but just wanted to get your feedback.
Essentially, I spent £29.39 in early September and then paid it off immediately with a bank transfer of the same amount. I received a notification to say the payment had gone through, checked the September bill, and the pending amount was set to 0, due on October 7th. Great!
However, this morning when I checked the app, I saw that I had entry of £29.39 as ‘September excess of payment’ that had been deducted from my October bill. This seems strange because surely the £29.39 has gone towards the September bill and should not be used as a deduction on the October bill.
You can see in the screenshots that both the September bill pending amount (0 of £29.39) and the October bill pending amount (78.02 of £107.41) are £29.39 less than the total balance for that month, but I have only paid that sum once, on the 11th September.
I don’t know if this is just a display issue or if the underlying payment system thinks I have paid in more than I have. My current hope is that support comes back with a fix or that it sorts itself out on October 7th (the September bill due date). But I don’t want to have any missed payment shenanigans should the £29.39 go to October and my September bill go ‘unpaid’.
Has anyone else experienced this / knows what is going on here? Thanks!