I really like the concept of tymit and I’ve already started using my card for a few purchases.
I do however have a massive concern. Yesterday I wanted to ask a few questions about payments. Going to the in app chat I get a ‘no agents available’ message. So I leave a message 24hrs ago. I the mean time I’ve had no reply and I’ve tried to chat again several times and get the same reply.
How can I trust a credit card where I can’t reach anyone to talk to within 24hrs? What if I had fraud on my account? I really hope this is something which plans to be improved soon.
Has anyone else had this experience? Or is there something wrong with my app?
Apologies for my ignorence, as I’ve not got to the “apply now” bit, but is there not a phone number on the back of the card? There may be a blip on the system that they’re not aware of
I left a message late afternoon and got a reply next morning. Not ideal but no different from Starling or Amex.
I’m experiencing the same issue, did you ever get this resolved?
All other card/finance companies I deal with normally respond in 12 to 24 hours.
I have been waiting 2 days for a response. I can’t find a phone number to call otherwise I would have called by now.
It seems totally random - I’ve had a response within a couple hours on occasion but also had to wait until Tuesday for a response to a request left on Thursday afternoon.
I have just had a response. Issue not resolved but assured there on it, hopefully not too long now.
Still no agents available on chat.