Paid via bank transfer still blocked the card!

Dear Tymit,
I paid via bank transfer what was due this month vo bank transfer but still showing £323.2due!

And card is blocked now!
I didn’t receive a card so a temp card number was given on the app.
What is happening??
Regards
M

Did you use your unique reference number shown in the app? If not will take time for them to allocate it to your account

No, I forgot to put the reference number!!
Oh dear!!

Yes you need to message them so they can match it that’s what I had to do

Yes, they have located the payments now! Thanks for letting me know. They said the same thing. I will put the reference when I pay.
Regards
MS

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