Payment & Billing Issues

Good afternoon Tymit community, we’ve become aware of a number of payment and billing issues which affected a small group of users during the latest billing cycle.

In cases where a pre-payment was made, prior to the end of the billing period, users were seeing conflicting billing amounts within the app. This led to an understandably high level of frustration and confusion around how much was due and the total outstanding balance.

Transparency is one of our core values as a company and this fell well short of the experience we strive to provide for our customers. For this we’d like to unreservedly apologise to all those affected.

We can reassure everyone that the underlying problems which led to this confusion have been identified and will be resolved soon.

Reinventing the credit card is a big challenge and one that comes with some teething issues. However, the vision we have to make credit honest and safe remains our driving focus.

We’ve had a lot of feedback about providing Direct Debit as a payment option and can reassure you that this is currently in development and one of our top priorities.

Thank you for your continued support and understanding, especially in these difficult times. We hope everyone is staying safe and positive out there!

3 Likes

@Tom
Thanks for the update much appreciated.
Keep safe take care.

1 Like