I’ve only been here a week or so and enjoying being part of the community, however I notice that Tymit don’t actually do much to promote the community.
I stumbled across the community (I can’t remember where) but it wasn’t part of the sign up process or from any official Tymit communications. I see this as a missed opportunity for Tymit to get more customers involved.
Someone previously suggested a link in the app and that would be a good start. On the options page where it says message us, email us, read faq’s why not have a link saying ask the community? This would be good to see.
I would also suggest the welcome email has a link to the community, I’m sure new customers will have general questions, If they can get the answer here it saves creating a support ticket and in turn will take some pressure off the customer service team.
If a support ticket is submitted it would also be good to see a link in the auto reply email, Something like “if your enquiry is not account specific” you may find what you need quicker by asking the community.
I’m sure all of the above would be easy to implement and with little to no cost involved. The way I see it is every question answered here is 1 less support ticket and in turn a quicker reply for those who do need to open a ticket.
Makes sense to me anyway, Apologies for the long post!