Hi - just wondering if others are having the same issue which I had with Tymit around refunds.
I made a purchase online with Amazon which went through fine, however the item never arrived, and so Amazon refunded the amount.
The initial payment transaction was chosen on Tymit to be spread over 3 payments, all okay there.
However when I had the refund back, Tymit classed this as a further transaction.
After speaking with support, they initially said there wasn’t a problem (!!), and that it was all okay. However after a few emails to/fro, they took several days to agree it was a refund, and update the account. This then changed the second ‘charge’ to a ‘credit’ as it should have been, meaning the account was clear.
This issue spooked me, and with delays trying to resolve, and so I decided Tymit wasn’t for me. If they were confusing credits I was a little worried - I asked for the account to be closed, which then took nearly a week to do, again seeming a little long to do something straight forward…
Nearly a month later, I’ve had an email advising a payment is due for a random amount which makes no sense at all. I’ve forwarded this onto the support team, but worried that Tymit is inaccurately reporting (and possibly to credit agencies) about me.
Anyone else had issues with refunds?